This Privacy Policy describes how TheCorePlay (hereinafter, the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or use our services, make a purchase on thecoreplay.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
Collection and Use of Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set forth below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set forth below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users and others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. The term “personal information” refers to information that identifies or describes you individually, as well as information that can be related to or associated with you.
Information We Collect Directly from You
The information you submit directly to us through our Services may include:
- Contact Details: Includes your name, address, phone number, and email.
- Order Information: Includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information: Includes your username, password, security questions, and other information used for account security purposes.
- Customer Support Information: Includes information you choose to include in communications with us, such as when sending a message through the Services.
Information We Collect About Your Use
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as WooCommerce.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide the products or services you have requested.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
Use of Your Personal Information
- Provision of Services and Products: We use your personal information to provide the Services and fulfill our contract with you, including processing payments, fulfilling orders, sending notifications related to your account and purchases, and managing returns or exchanges.
- Marketing and Advertising: We may use your personal information for promotional and marketing purposes, such as sending marketing communications via email, text message, or postal mail. For EEA residents, the legal basis for these activities is our legitimate interest in selling our products (Art. 6 (1) (f) GDPR).
- Security and Fraud Prevention: We use your information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity.
- Communication and Service Improvement: We use your information to provide customer support and improve our Services.
Cookies
Our Site uses Cookies to operate and improve our Services, perform analytics, and understand user interaction. Most browsers accept Cookies by default, but you can set your browser to remove or reject them. Please note that blocking Cookies may negatively affect your user experience.
Disclosure of Personal Information
In certain circumstances, we may disclose your personal information to third parties, including:
- Vendors or third parties who perform services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- Business and marketing partners to show you advertisements.
- Affiliates within our business group.
- In connection with business transactions such as mergers or acquisitions.
Third-Party Websites and Links
Our Site may provide links to third-party websites. We are not responsible for the privacy or security of such sites. We recommend reviewing their own privacy policies.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.
Security and Retention
Please note that no security measure is perfect. We recommend not using insecure channels to communicate sensitive information. We retain your personal information only as long as necessary to maintain your account, provide Services, or comply with legal obligations.
Your Rights
Depending on where you live, you may have rights such as:
- Right to Access/Know: Request access to the data we hold about you.
- Right to Deletion: Request that we delete your personal information.
- Right to Correction: Request the correction of inaccurate data.
- Right to Portability: Receive a copy of your data in a structured format.
- Right to Opt-out of Targeted Advertising: Request to stop the processing of data for targeted ads.
To exercise these rights, please contact us at info@thecoreplay.com.
International Users
Please note that we may transfer, store, and process your personal information outside of the country where you live, including transfers to countries outside the European Economic Area (EEA). In such cases, we use recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us:
- Email: info@thecoreplay.com
- Address: Avinguda Mediterrania, 92, piso 3, Formentera, 07870, Spain.
